Director of Programs, Youth Transitional Housing

Hayward, California, United States | RA | Full-time

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The Director of Real Alternatives (RA) provides program leadership and is responsible for all service delivery and client outcomes, financial accountability and supervision of staff in transitional housing services provided in Alameda County for foster youth, former foster youth and justice involved youth.  The Director reports to the East Bay Regional Director and serves as a member of Hayward’s Management Team.  The Director is responsible for the overall design, implementation, monitoring, modification, and evaluation of the agency Housing Programs. The Director represents the program before the county, state, and federal agencies which interact with and oversee the programs and clients served. The Director actively supports and implements a strengths-based, trauma informed, culturally responsive and client-centered approach to working with youth.

RESPONSIBILITIES:

Program Leadership

  • In collaboration with the Regional Director and Agency leadership, develop and implement concrete plans and initiatives to support the Agency’s strategic and regional goals.
  • Develop and maintain relationships with key county staff who contract for services and/or refer clients, and with community leaders to build collaborative partnerships that support Agency programs and community goals.
  • Represent the program and Agency to service groups and provider communities, and support Agency fundraising initiatives in the region.

Service Delivery and Client Outcomes

  • Complete all intake and discharge paperwork for new clients and terminating clients, including entering clients into all active databases, submitting required county documentation, etc.
  • Collaborate with contract and community partners to ensure that client referrals and admissions/intake meet contract standards and program goals.
  • Ensure that relevant outcomes data are collected and evaluated, including timely reporting for the Line of Sight meetings and process.
  • Support on-going QA/QI process and pro-actively develop and monitor performance improvement initiatives.Facilitate monthly Housing Chart review to client housing charts.

Financial Management and Accountability

  • Contribute to the development of the annual operating budget for the program, providing input on service levels and staffing requirements necessary to achieve operating and financial goals.
  • Understand key drivers of financial performance for the program, and manage revenue generation, staffing and operating expenses to meet or exceed budget.
  • Ensure that intake processes are thorough, and ensure that client eligibility for funding is verified at intake and on an on-going basis, depending on funding source requirements.
  • Ensure that billing documentation from staff is complete, accurate and timely.

Staff Management

  • Hire qualified staff, manage, and if needed, terminate staff in line with Agency practices and procedures.
  • Provide onboarding housing training with Youth Specialists and Clinical Case Managers.
  • Provide supervision including review of all paperwork for Youth Specialists
  • Meet with direct reports in team meetings and individually on a regular basis.
  • Co-Facilitate bi weekly Case Consultation meeting
  • Ensure that staff are fully competent in documentation standards and use of TIER

Administration, Contracts and Compliance

  • Participate in Line of Sight and Leadership Forum committees.
  • Participate in contract negotiation and oversight, including monitoring referrals, performance milestones and timelines and other Agency deliverables to ensure compliance.

Qualifications

  • Bachelor’s degree from an accredited university or college, Masters in Counseling or Social Work is preferred.
  • At least two years of supervisory or program management experience.
  • At least one year of residential, milieu, or wraparound experience preferred.
  • Five years’ experience in working with abused and neglected children, delinquent children and/or children served by the mental health system, and their families, preferably including experience in residential programs.
  • Prior Management or Leadership experience.
  • Community Care Licensing fingerprint clearance, which includes: California Department of Justice, FBI and CA Child Abuse Index required.
  • A valid California driver's license, personal automobile for use on the job, insurable by Side by Side’s insurance policy based on DMV record and personal vehicle insurance required.

Real Alternatives (Alameda County)

Real Alternatives offers a continuum of transitional housing opportunities for current and former foster youth and those on probation ages 16 to 24. Real Alternatives provides an apartment for youth to call home and a safe environment for them to take responsibility in as many areas of their life as possible and develop goals for their future. Youth learn to budget and pay bills, shop for groceries and cook, live with a roommate, resolve conflict, pursue an education, and secure and maintain employment. 

About Side by Side, formerly Sunny Hills Services/BAYC

Join us at Side by Side, to walk with young people impacted by adversity on their individual journeys to heal from trauma, restore resilience, and embrace their own potential. From therapeutic housing to substance abuse treatment, we provide comprehensive services that honor the young person’s unique needs and strengths to prevent the escalation of dangerous conditions and behaviors and set them on a positive path.

Side by Side, formerly Sunny Hills Services is an Equal Opportunity employer and does not discriminate on the basis of age, race, color, religion, sex, sexual orientation, disability, national origin, Vietnam era or other veteran status.